Privacy Policy
Last updated: January 2026
WeReply ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
Information You Provide
- Account Information: Business name, contact name, email address, phone number
- Business Information: Business description, brand voice preferences, key information about your products/services
- Payment Information: Processed securely through our payment processor (Stripe); we do not store full credit card numbers
- Communications: Messages you send us via email, WhatsApp, or other channels
Information from Google Business Profile
When you grant us manager access to your Google Business Profile, we access:
- Customer reviews and ratings
- Your business information as displayed on Google
- Review response history
Automatically Collected Information
- Website Analytics: IP address, browser type, pages visited, time spent on pages
- Cookies: See our Cookie Policy section below
2. How We Use Your Information
We use collected information to:
- Provide our review response management services
- Craft personalized responses matching your brand voice
- Communicate with you about your account and services
- Process payments
- Improve our services and develop new features
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share information with:
- Service Providers: Payment processors (Stripe), communication platforms (WhatsApp Business), email services
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encrypted data transmission (HTTPS/TLS)
- Secure access controls and authentication
- Regular security assessments
- Limited employee access to personal data
5. Data Retention
We retain your information for as long as your account is active or as needed to provide services. After termination:
- Account information: Deleted within 90 days
- Business information: Deleted within 90 days
- Financial records: Retained for 7 years for legal compliance
- Aggregated/anonymized data: May be retained indefinitely
6. Your Rights
Depending on your location, you may have the right to:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data ("right to be forgotten")
- Portability: Receive your data in a portable format
- Objection: Object to certain processing activities
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, contact us at hello@wereply.agency.
7. Cookie Policy
Our website uses cookies to enhance your experience:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Website functionality (countdown timer) | Session / 48 hours |
| Analytics | Understand how visitors use our site | Up to 2 years |
You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where applicable.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
10. California Privacy Rights (CCPA)
California residents have additional rights:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising privacy rights
11. European Privacy Rights (GDPR)
If you are in the European Economic Area (EEA), UK, or Switzerland:
- Legal basis for processing: Contract performance, legitimate interests, consent
- You may lodge a complaint with your local data protection authority
- Data Protection Officer contact: privacy@wereply.agency
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or website notice. Your continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
For privacy-related questions or to exercise your rights:
Email: hello@wereply.agency
Privacy inquiries: privacy@wereply.agency